"Cruel." "Dishonest." "A failure of public administration."

"I don't know how I'm gonna survive"

Graduated with a double degree. Unemployed since. Applies for twice the required jobs. Payments cancelled without warning.

"Crisis payment denied"

Homeless. Couch surfing. Three children suddenly returned to care. Scrambling for emergency accommodation. Denied.

"Cut off for mental health reasons"

Severe mental illness since childhood. Abusive home. Payments cancelled because the system requires compliance the illness prevents.

"Medical certs rejected — from hospital"

In hospital for a month. Two certificates rejected for technicalities. Boxes not ticked correctly by doctors.

"How on earth am I supposed to live?"

Seventeen years old. Starting TAFE. Living on youth allowance. Three-hour round trip twice a week.

"Carer payments cancelled after 8 years"

Caring for mother since her 60s. Memory fading. Can't walk since the floods. Eight years. Cancelled.

"Called complaints — got yelled at"

Two sick parents. Couldn't reach anyone all week. Called complaints. Got told off for calling.

"So much worse than it used to be"

Twenty years ago, officers sat with you. Now you can't get anyone on the phone. Designed to make you give up.